CCDM Programme
Variance Response Management
Whakahaere Urupare
Overview
Variance Response Management (VRM) is used when there is a mismatch between patient demand and capacity to care.
Decisions can be made in real time. The tools help decision makers provide the right staff numbers, mix and skills every shift, every day.
Standard operating procedures guide staff actions and remove the guess work, because everyone knows what to do.
Variance Indicator Scoring (VIS) tool
Variance response management is a set of agreed tools and processes used when there is a mismatch between patient demand and care hours available.
The 'traffic light' colours, displayed on the Hospital at a Glance screens, quickly alerts all staff to care capacity deficit areas.